FAQS

You can book your villa directly through our website or send us a short request by email to info@happycape.com. Simply let us know your exact travel dates, number of guests, children (with age) and pets (if any), and your preferences for the perfect stay. We’ll be happy to make you a personalized offer.

You can also contact us by phone: 📞 USA: +1 (239) 703-0103 (Eastern Time)

Feel free to reach out to us in English or German – we’re happy to assist you.

Of course! If you’d like to visit one of our villas in person before making a booking, simply contact us in advance to schedule an appointment.

If the villa is available at the requested time, we’ll be happy to give you a personal tour – so you can get a feel for your future dream vacation home.

And if you fall in love with it on the spot, you’re welcome to book directly afterwards.

Renting a boat with Happy Cape is easy and personal. If you're interested in a boat rental, simply submit a request using our inquiry form – we’ll get back to you promptly with availability, details, and an individual offer.

Please note: Online booking is not available for boats, as each rental requires personal coordination.

Absolutely! If you’d like to rent a villa and a boat together, simply contact us using the inquiry form on our website. Let us know your desired travel dates, number of guests, and any preferences regarding the boat and the villa.

We’ll review your request and send you a personalized offer as soon as possible – all from one source and perfectly coordinated for your stay.

If you have any questions, we’re always happy to help you plan your ideal Florida vacation.

Yes – we’re happy to offer pet-friendly villas for guests traveling with furry companions. These properties are marked with a paw icon 🐾 in the villa description on our website, so they’re easy to identify. If you’d like to bring your pet, simply let us know during the booking process. A pet fee applies, which covers additional cleaning and preparation.

Please note that only designated pet-friendly homes can accommodate pets. If you have any questions or special requests, we’ll gladly help you find the perfect match for you and your four-legged friend.

You can find detailed information about each villa’s pool and spa setup in the individual listing. If a hot tub or spa with massage jets is important to you, just let us know—we’ll gladly help you choose the right home.

Yes, all of our villas feature a private pool for your exclusive use during your stay. Pool towels are provided as well.

Booking your airport transfer is quick and easy! Simply select the transfer option during your online reservation or let us know by email or phone that you’d like to include it.

We’ll be happy to take care of all the arrangements for you. Please note that the transfer is not included in the rental price and comes at an additional cost.

If you prefer, we can also send you a personalized offer that includes both your stay and the transfer – tailored to your needs and delivered straight to your inbox.

Whatever works best for you – we’re here to help!

Standard check-in is available from 4:00 PM on the day of arrival. Check-out must be completed by 10:00 AM on the day of departure. If you’d like to check in earlier or check out later, we’re happy to offer this as an optional service, depending on availability.

Please note:

Before your arrival, please register via the Happy Stays app. There you’ll find all important details about your booking – including the address of your villa, directions, and the door or lockbox code for self-check-in.

Once you’ve arrived at the property, we kindly ask you to contact our property management by phone to schedule a check-in appointment. We’ll gladly show you around the house and explain any house-specific features in person.

You can also reach us by email if you prefer. The check-in protocol contains the phone number for our team, and you’ll find all relevant information about the villa itself in the house manual, which is available on-site.

Absolutely! If you'd like a freshen-up during your stay — for example, during a longer visit — we’re happy to offer an optional mid-stay cleaning service.

Just let us know in advance, and we’ll gladly arrange a convenient time that suits your schedule. This service is available for an additional fee.

We’re here to make your stay as comfortable and carefree as possible!

When booking directly through our website, you can conveniently pay by credit card or eCheck/ACH.

If you prefer to pay via Check, Zelle, Wise, or bank transfer, simply contact us using the BOOKING INQUIRY button and we will send an email with all necessary payment instructions and bank details.

If you have any questions or need help choosing the best payment method for you, we’ll be happy to assist you at any time.

Yes, absolutely! We also accept payments in Euros (EUR). If you prefer to pay in Euros, simply send us a BOOKING INQUIRY through our website or contact form. We will then email you an offer along with our bank account details for the transfer. The total amount will be calculated using the current daily exchange rate, ensuring a fair and accurate conversion from USD to EUR. Feel free to reach out if you have any questions—we’re here to help!

Your booking price covers everything you need for a relaxed and comfortable stay: the rental fee for the villa,

A security deposit is required for each villa. It serves as a safeguard in case of damage or excessive wear and also covers electricity usage and the cost of the gas bottle for the grill, if used during your stay.

After your departure, these costs will be calculated and deducted from your deposit. The remaining amount will be promptly refunded to your account. Please let us know whether the refund should be issued to the account used for booking or to a different one – and provide updated bank details if necessary.

For more detailed information please refer to our general terms and conditions.

Yes – certain costs are not included in the booking price and will be billed separately after your stay. These include:

If you have any questions or notice that something is missing or not working properly during your stay, please contact our property management team directly – we’re here for you and happy to help. Please do not attempt to carry out repairs yourself or purchase replacement items. We’ll take care of everything promptly and professionally to ensure your comfort and peace of mind.

Yes – our vacation homes have seasonal pricing. This allows you to choose the travel period that best fits your plans and your budget.